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CASE STUDY

Phelix

Phelix is a no-code AI virtual assistant platform tailored for healthcare providers to automate patient engagement, scheduling, communication, and payment workflows.

Industry Healthcare Tech
Solution AI Virtual Assistant
Engagement 1.5+ Years
Services AI & Workflow Automation Development
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Phelix

Client Context

Phelix is a no-code virtual assistant designed to support healthcare workflows by automating patient communication, scheduling, appointment reminders, and payment handling. The platform leverages advanced AI features such as OCR and chatbot capabilities to deliver efficient administrative automation and improved patient experiences.

With broad deployment supporting over 31 million patients across Canada, Phelix enables healthcare teams to focus more on clinical deliverables while reducing manual workload. It integrates secure communications and patient interaction tools to streamline operations at scale.

31M+ Patients Supported
AI Workflow Automation
Healthcare Virtual Assistant

The Challenge

The project required building an AI-driven healthcare assistant capable of automating complex patient engagement tasks — including appointment scheduling, secure communication, payment workflows, and document processing — while ensuring compliance with healthcare data privacy standards.

Our Solution

We delivered a scalable AI virtual assistant platform that streamlined patient communication and administrative workflows. Automation of appointment scheduling, natural language chat, OCR document processing, and secure integration enabled comprehensive support for healthcare practice operations.

AI Virtual Assistant

Chatbot and AI logic for automated patient engagement.

Smart Scheduling Engine

Automated appointment coordination across providers and patients.

OCR & Document Automation

Extracted and organized data from clinical and administrative documents.

Secure Communication & Payments

Protected messaging, reminders, and payment workflows built with privacy controls.

1

Discovery & Alignment

Collaborated with healthcare stakeholders to define automation workflows and compliance goals.

2

Architecture & Planning

Established scalable platform architecture with secure modules.

3

Engineering & Integration

Developed AI, scheduling, and communication components.

4

Testing & Validation

QA for performance, data security, and user workflows.

5

Deployment & Support

Platform rollout and continuous monitoring with updates.

Outcomes Delivered

70% Patient Communication Automated

AI-driven workflows significantly reduced manual appointment and messaging tasks.

45% Reduction in Administrative Load

Automated scheduling and document handling improved staff productivity.

94% OCR Extraction Accuracy

High-precision document parsing improved clinical data capture reliability.

31M+ Patients Supported

Platform scaled to support millions of patient interactions across Canada.

Related Capabilities

Healthcare Consulting Generative AI Development Healthcare App Development Cloud Application Development

Facing a Similar Challenge?

If you’re building an AI-powered healthcare automation platform that streamlines communication and administrative workflows, we can help architect, build, and scale the right solution.

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