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CASE STUDY

Advinow

AdviNOW is a comprehensive AI-assisted healthcare platform that automates the patient journey from intake and triage through documentation and follow-up, enabling clinics and care providers to streamline workflows and improve clinical efficiency.

Industry Healthcare Technology

Solution AI Patient Engagement & Virtual Care Platform

Engagement 8 months

Services AI & Healthcare Software Development

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Client Context

AdviNOW is an AI-driven digital health platform designed to help healthcare organizations automate patient intake, registration, triage, documentation, decision support, and post-visit follow-ups. The system is designed as a ‘digital front door’ that modernizes clinical workflows and supports integration with electronic medical records (EMR) systems such as Epic, athenahealth and others.

The platform enables healthcare providers to improve throughput, reduce administrative burden, and increase patient engagement by automating a wide range of routine tasks with intelligent natural language processing and AI-assisted tools.

AI-Driven Patient Workflow Automation

EMR/Clinical Integration Support

Improved Clinical Efficiency

The Challenge

The client needed to build a robust AI-enabled healthcare platform capable of automating complex tasks across the patient journey — from self-registration and intake through AI-assisted documentation, triage and decision support — while integrating seamlessly with existing clinical systems and maintaining compliance with healthcare standards.

Automating patient intake and registration workflows

Providing real-time AI decision support and triage

Integrating with EMR systems

Ensuring scalable and secure AI processing

Our Solution

We developed an AI-powered healthcare engagement platform that streamlined the patient journey by automating intake and registration, enabling intelligent triage and AI-assisted documentation, and integrating securely with clinical systems for seamless data flow, resulting in operational efficiency and improved clinician focus.

Automated Patient Intake

Self-service scheduling and registration workflows powered by dynamic AI questionnaires and data capture.

AI Triage & Decision Support

AI-assisted triage and clinical decision support that helps guide care pathways and documentation.

EMR System Integration

Secure integration with EMR platforms like Epic and athenahealth for seamless patient data flow.

Post-Visit Engagement

Automated follow-ups, reminders, and engagement modules powered by AI.

How We Delivered

Discovery & Alignment

Collaborated with client health IT stakeholders to define goals, scope, and integrations.

Architecture & Planning

Defined scalable AI platform design and integration strategy.

Engineering & Integration

Developed AI modules and linked the platform with clinical systems.

Testing & Validation

Rigorous QA to ensure performance, data security and accuracy.

Deployment & Support

Rolled out the solution with monitoring and ongoing support.

Outcomes Delivered

50% Reduction in Intake Time

Automated self-service registration significantly reduced manual front-desk workload.

40% Documentation Time Saved

AI-assisted charting reduced clinician documentation burden.

30% Increase in Clinical Throughput

Streamlined workflows enabled providers to see more patients per day.

99.9% Platform Availability

Cloud infrastructure ensured reliable patient-facing and clinician-facing operations.