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A Platform Managing End-To-End Customer Engagement


About Listen-360

Listen360's Customer Engagement Software is a comprehensive solution designed to enhance customer interactions, optimize engagement efforts, and boost overall customer satisfaction by providing tools for managing interactions across various channels, advanced analytics, and centralized dashboards, the software aims to deliver a personalized experience, improve efficiency, and cultivate lasting customer relationships'.

Service Provided
Project Details
  • industry
    Industry CRM
  • engineers
    Engineers 2
  • duration
    Duration 1+ years
  • revenue
    Revenue $13.50
  • united states
    Country USA
  • Interested? Estimate Project

The Development Sprints


  • Initial Understanding and Requirement Gathering
  • UI/UX Design for Customer Engagement Software
  • HTML Development Kickoff
  • API Integration Planning
  • Frontend Development Setup


  • HTML Development Continuation
  • REST API Integration for Customer Interaction Management
  • Frontend Development for Real-time Detractor Alerts
  • Backend Development for Nightly Email Summaries


  • Frontend Development for Actionable Insights Dashboard
  • Backend Development for Continuous Sentiment Measurement
  • Integration of Sendgrid for Email Communication
  • Testing and Quality Assurance for Sprint 1 and 2 Features


  • Dashboard Integration with Centralized Customer Interactions
  • Enhancement of Actionable Insights Features
  • Performance Optimization and Bug Fixes


  • Final Testing and Quality Assurance
  • User Acceptance Testing and Feedback Implementation
  • Documentation Review and Preparation


  • Deployment Preparation
  • AWS Setup and CloudFront Configuration
  • Deployment of Production-Ready Version
  • Post-Deployment Support and Bug Fixes


  • Final Round of Bug Fixes and Optimization
  • Documentation Review and Update
  • Project Review and Handover

Technologies Used

  • image HTML5 / CSS3
  • image Bootstrap
  • image Sendgrid
  • image MySQL
  • image REST API
  • image AWS
  • image CloudFront
  • image Angular
  • image ngRx

Final Outcome

Listen360's Customer Engagement Software evolves over 13 months, delivering instant, actionable customer feedback and enhancing customer interactions for businesses in the USA and beyond. The platform provides tools for managing interactions across various channels, advanced analytics, and centralized dashboards. Key features include continuous sentiment measurement, real-time detractor alerts, nightly email summaries, actionable insights, and centralized customer interactions. With a focus on personalized experiences, efficiency improvement, and lasting customer relationships, the software aims to optimize engagement efforts and boost overall customer satisfaction.


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