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CASE STUDY

Listen360

Listen360’s Customer Engagement Software helps businesses capture feedback, optimize interactions, and build loyal customer relationships across channels.

Industry CRM & Customer Engagement

Solution Customer Feedback & Engagement Platform

Engagement 1+ years

Services Web App & API Development

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Client Context

Listen360 is a customer experience and engagement platform that helps businesses gather and analyze customer feedback to improve satisfaction and retention. The software is used by franchisors, multi-location brands, and service businesses to measure loyalty, optimize service delivery, and drive repeat business through targeted insights and actionable data. :contentReference[oaicite:0]{index=0}

Key capabilities include automated surveys, real-time dashboards, sentiment analysis, review management, and tools to strengthen loyalty and referrals, enabling organizations to understand and act on the voice of the customer across interactions. :contentReference[oaicite:1]{index=1}

Customer Experience Platform

Feedback & Loyalty Optimization

Multi-Channel Engagement

The Challenge

The Listen360 initiative required a comprehensive engagement platform that could automatically capture customer feedback after interactions, consolidate data from various touchpoints, provide real-time analytics, and deliver actionable insights. It also needed to support multi-location brands while maintaining performance and delivering intuitive user experiences. :contentReference[oaicite:2]{index=2}

Automating feedback collection

Consolidating cross-channel data

Real-time analytics and alerts

Performance for multi-location operations

Our Solution

The development team delivered a scalable engagement platform with automated feedback workflows, centralized dashboards, sentiment measurement, and real-time alerting. API integrations enabled data consolidation across channels, and continuous optimization ensured performance and usability.

Automated Feedback Engine

Configured systems to send automated surveys and capture feedback after every customer interaction.

Sentiment & Insights Dashboard

Built visual dashboards to surface sentiment metrics and actionable insights.

API Integrations

Connected multiple data sources and service channels for unified analytics.

Performance Optimization

Ensured responsiveness and stability for multi-location customer operations.

How We Delivered

Discovery & Alignment

Requirements gathering and technical feasibility audit.

Architecture & Planning

System design and integration strategy.

Engineering & Integration

Development of feedback, analytics, and integration modules.

Testing & Validation

Performance testing, UI/UX validation, and quality assurance.

Deployment & Support

Rollout to production with ongoing support and optimization.

Outcomes Delivered

Improved Satisfaction Tracking Accurate Feedback Metrics

Automated surveys and analytics improved visibility into customer satisfaction trends. :contentReference[oaicite:4]{index=4}

Real-Time Alerts Actionable Insights

Sentiment and alert features empowered teams to act quickly on detractor feedback. :contentReference[oaicite:5]{index=5}

Enhanced Engagement Customer Retention

Centralized engagement tools helped reduce churn and strengthen loyalty. :contentReference[oaicite:6]{index=6}

1+ years Delivery Duration

Platform development and optimizations were delivered over the engagement period. :contentReference[oaicite:7]{index=7}