Health Care Health Care
Phone + 1 510 561 8188 Email hello@citrusbug.com
Let’s Talk
CASE STUDY

Nmodes

An AI platform for personalized customer engagement and chatbot management.

Industry Customer Service & Support AI
Solution AI Engagement Platform
Engagement 10 Months
Services UI/UX, Frontend & API, ChatGPT Integration
Talk to Us
Nmodes

Client Context

Nmodes is an AI-driven platform designed to empower businesses with personalized customer engagement and service automation across large user bases.

The product features allow organizations to create and manage sophisticated chatbots, streamline onboarding, and integrate advanced conversational intelligence for customer experiences at scale.

AI Customer Engagement
Chatbot Creation & Management
Conversational Analytics

The Challenge

The client aimed to build a scalable AI engagement platform that supports user authentication and authorization, advanced chatbot workflows, analytics and reporting, and seamless third-party integrations — all while ensuring performance, security, and continued scalability for diverse enterprise use cases.

Our Solution

Citrusbug engineered a cutting-edge AI engagement platform leveraging React, Django, and ChatGPT integrations to provide personalized customer experiences, comprehensive chatbot creation and management modules, reporting and analytics features, and seamless billing workflows with Stripe integration.

Authentication & Authorization

Built secure user sign-in, onboarding, and account management workflows.

Chatbot & AI Module

Developed chatbot creation, training, and management features with ChatGPT and LLM integrations.

Analytics & Reporting

Implemented performance dashboards and reporting tools for conversational insights.

Stripe & Billing Integration

Integrated Stripe for subscription and payment processing.

How We Delivered

1

Discovery & Alignment

Requirement gathering, user experience mapping, and technical planning.

2

Architecture & Planning

Designed scalable backend with role-based access and analytics.

3

Engineering & Integration

Developed frontend, backend APIs, and key modules with cloud deployment.

4

Testing & Validation

Performed functional, security, and performance testing.

5

Deployment & Support

Production deployment on AWS with ongoing maintenance.

Outcomes Delivered

99.9% Platform Security Reliability

Robust authentication and role-based access ensured secure enterprise operations.

45% Increase in Customer Engagement

AI-powered conversational workflows boosted personalized interactions.

35% Improvement in Response Efficiency

Advanced chatbot automation reduced manual support effort.

100% Automated Billing Coverage

Stripe integration fully automated subscription and payment workflows.

Related Capabilities

Healthcare Consulting Generative AI Development Healthcare App Development Cloud Application Development

Facing a Similar Challenge?

If you’re building a scalable customer engagement platform with advanced AI, conversational workflows, and secure payment integrations, our delivery experts can help craft the right solution.

Talk to a Delivery Expert
× Schedule Your Free Consultation

Please select a date and time from the calendar below to schedule your free call.